Terms & Conditions
Safety & Flexibility
Safety is our first priority in any trip, thus any trips operated by Hanoi Local Tour is carefully covered with the best-arranged accommodation and transportation. All of our tours are well-designed and prepared to minimize risk or unexpected things during the trip. As one of the best professional travel operator in Hanoi, Vietnam, we confidently ensure the safety of any individual, tour groups.
Flexible alteration of itineraries: You can refer our tour itinerary suggestions, if they do not fit your taste, you can change some details in the tour or create a complete new tailor-tour by customizing base on your desires. Remember that alterations after payment of the deposit will involve in a sum of the fee which depends on third parties such as cruise operators, airlines, and hotels.
Hanoi Local Tour’s packages do not include Tourist Accident or Casualty Insurance in any destinations, and all insurance is not part of our package or customize or excursion. We highly recommend that tourists purchase full coverage travel insurance from their country of origin.
With Hanoi Local Tour none of the charges is levied for toddlers. Children aged from 2 to 12 years are generally granted a reduction of 50% of the tour price, provided that they are accompanied by at least one full-paying adult and stay in the same room.
Accommodations (includes hotel or vessel) and pre-arranged sightseeing are subject to change at any time due to unforeseen circumstances or circumstances beyond Hanoi Local Tour’s control. Every effort will be made to operate tours as planned.
Hanoi Local Tour offers 24/7 service with professional travel consultants being available.
You can contact Hanoi Local Tour via the web form https://www.hanoilocaltour.com/, email, chat-line, or phone. If you fail to receive any response from Hanoi Local Tour in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact Hanoi Local Tour customer service center at [email protected] or phone at +84 909 896286 immediately to ensure that we are able to deal with your inquiry under the terms of our Term & Conditions.
Complains and Claims
Shall you feel unsatisfied with any service of Hanoi Local Tour, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your tour.
In the event of a complaint or claim for compensation, you must inform us by email, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Hanoi Local Tour will not be liable for any claims made later than 15 days after the completion of your tour.
It’s noticeable that your luggage allowance within Vietnam is under 7 kg per guest. Excess baggage charges are the sole responsibility of the clients. Regulations within Hanoi, Vietnam specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.
Notice: The above language allowance not applied with budget Airlines.
Clients should take into account all travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The clients are responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in which destinations visited.
Hanoi Local Tour accepts no responsibility or liability whatever for the failure of clients to obtain appropriate documentation.
Liability & Responsibility
• Hanoi Local Tour provides local tour information for Hanoi tour bookings. Hanoi Local Tour publishes travel information and services gathered from the selected quality hotels, transportations, and tour companies & operators. Hanoi Local Tour will not be responsible for errors or inaccuracies in the information provided by the third party providers.
• Hanoi Local Tour shall not be responsible for any wrongful or negligent, fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by those suppliers or any other party bit directly owned or controlled by Hanoi Local Tour.
• Hanoi Local Tour shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Hanoi Local Tour’s control. Neither Hanoi Local Tour nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes.
• Hanoi Local Tour is not responsible for a client’s failure to comply with customs regulations.
• Hanoi Local Tour is not responsible for the theft or loss of any customer’s valuables or items of personal property due to the negligence of the customer.
• Hanoi Local Tour reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If Hanoi Local Tour has canceled any tour prior to the commencement of the tour, Hanoi Local Tour is liable for a full refund of the money received from the client.
• Many of Hanoi Local Tour’s packages include activities which require care and attention such as kayaking, climbing, exploring pristine nature and the unexpected weather conditions,… You will receive help and advice from our representatives but all activities are undertaken at your own risk. Hanoi Local Tour and their teams and agents cannot be responsible for any action or event that occurs after it said employees and agents have exercised their duty and taken the necessary care.
• Hanoi Local Tour reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.
Cancellation & Refunds
We would deeply regret your decision to cancel your trip to Hanoi capital; however, we realize that there are many valid reasons that this can happen.
In the event of cancellation, we will refund any payment made to Hanoi Local Tour (less any cancellation fee that is applicable) within 14 days of our receipt of your written cancellation request.
The cancellation fee will be calculated as follows:
• More than 30 days prior to trip departure. No charge; however 10% of the tour price for deposit is non-refundable. The rest of 20% of the deposit will be refunded – Cancellation received up to 16 to 30 days before departure: 35 % refund of all monies paid excluding penalties if applicable charged by hotels, airlines and rail. All penalties will be itemized.
• Cancellation received from 7 to 15 days before departure: 50% of the tour price + penalties charged by hotels, airlines, and rail if applicable. All penalties will be itemized.
• Cancellation received from 2 to 0 days before departure: 100% of the tour price
• No-show travelers will be charged 100% of the tour price full
After the trip has commenced, we are unable to refund any amount for unused services due to your willingness, early departure, late arrival, or missed days on tours.
Modification or Discontinuance of Service
Hanoi Local Tour reserves the right to modify or discontinue service to clients who behave illegally or objectionably toward its employees and agents. Offensive behavior includes behavior which is obscene, racially offensive or of a sexual nature.